Best gas heater EVER!
Found out about Rinnai from my brother in law, a home restoration expert fromVermont. My experience in the past has been if he recommends. I look no further.
Once again that proved true.
This heater is a marvel of engineering. Every single aspect of it was well thought out.
Super easy to install. Cut a 3 1/8" hole through the exterior wall, assemble the flue ( a remarkable piece of engineering), plumb and hook jp the gas and turn it on. That's it!
The design is such that even touching the metal after it's been operating for hours does not result in a burn
If you need a heater- look no further!0
Faulty unit- as usual of Rinnai
This is the second Rinnai that I have bought. We purchased this from an authorized installer. As the other review stated, the thermostat on this does not work. Further, the unit does not shut off and on properly. Moreover, it is very noisy when it comes on and off, and there is a pinging noise quite often. We have asked the installer to come back a few times who apparently has 'fixed' the item but this did not occur. We are now in winter again and we have had this just a little over a year and we are experiencing the same problems. The problem is, we are now outside the 'year' warranty and it has only been used a few short times. What a waste of $1600 with installation and purchasing the product. Rinnai is a shame and a rip off. Think long and hard before buying their products.
Things to consider
In order to replace a couple of outdated direct vent propane heaters, my husband bought a Rinnai ES22 for our living room and an ES11 for our bedroom. Both units have a loud fan/blower which goes on and off during use. I don't like it, but I can adjust to the noise in the living room. In the bedroom, I find the noise level unacceptable for relaxing and sleeping (and I am not a light sleeper). Making matters worse my ES11 has a pinging sound which accompanies the blower going on and off. My husband bought the units through an authorized dealer and installer in the Los Angeles area who he found on the official Rinnai website. After purchase and the units had been installed, I looked at the invoice. This individual charged us approximately 40% more for the units than they were being offered for on unauthorized Rinnai websites. This individual also charged us for "misc. parts and sealants" although there were no such items furnished (the units come with everything you need). I...
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