Packing issues - looks nice
I got this product to use as a floor standing LED fireplace. There were some issues with the packing of this product. The sides of my unit were badly bent on one side making it difficult to assemble the unit. The glass was intact and the bag of rocks was present as well as the remote. However, the mounting screws for the base of the unit were not included and I had to get some from a hardware store. The unit was covered in a thick dust which was more like dirt/sand than dust. It was almost as if the unit had been used, abused and returned.
Distributing the rocks was difficult for me (and there weren't enough)...once you get the rocks in place, you have to put on the glass front. Moving the units can displace the rocks you've so carefully arranged.
When turned on, the fireplace does look nice. Based on its dimensions I put this fireplace in my regular fireplace (it fits perfectly). Some of the LED colors look cheesy but I do like the orange/red mix...
Missing Remote, Customer Support Unresponsive
This is a review of the Frigidaire VWF-10305 Vienna 2-in-1 LED Fireplace. I am totally dismayed by this product. It came shipped to me in a timely manner, but that was the only enjoyable part of this product. When I opened the manufacturer box, the fireplace was held in place with a few bits of broken, crumbling styrofoam, the bag with the rocks was broken open and they were loosely scattered everywhere, the plastic protective sheet for the glass was only applied to half the surface and was wrinkled and scuffed, the metal "ears" that hold the glass to the base unit were bent out of shape, and the remote control was missing. I must have been sent a used/returned product, because I can't believe that a new unit would have come that shoddily packaged, damaged, and with missing parts.
It gets worse. I have tried contacting the customer service department as instructed on the included paperwork to try to obtain a replacement remote for the one that was missing, but all three...
tissue paper flames being blown by a fan
Frigidaire "Vienna"
2 in 1 (Wall Mount & Floor Standing) Color Changing LED Fireplace
Item Number: VWF-1/0305
The Frigidaire "Vienna" Color Changing LED Fireplace measures 35.4" x 5.9" x 22" (90 cm x 15 cm x 56 cm). The fireplace stands an additional 1.75" (4.5 cm) off the floor when mounted on the floor stand. The fireplace weighs a hefty 46 pounds which makes moving it around a bit difficult to do on your own but will be sturdy when you set it down in your chosen spot. Brackets and screws for wall mounting are included.
The Vienna comes with manual and remote control capability with a low setting of "750W" and a high setting of "1500W" and heats a small or medium sized room fairly well. The fireplace can be used with or without heat. When operated manually, you can hold the power button down for 3 seconds to operate the automatic color change function. The flames change color every 10 seconds. There is a "Dimmer" button on the remote control that...
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